RETURN / CANCELLATION –
Generally, items once supplied cannot be returned. In case of damages, the item will be fixed in the field by our support team. However, in the rare case, a product may be returned only after obtaining the prior approval by the Company and in such situation, the transport charges along with legal metrology verification charges should be borne by the customer, and the reason for the return on the letterhead should be provided and the necessary documentation to comply GST requirement to be furnished. The transportation and legal metrology verification charges will be deducted and the balance payment will be made in case replacement of the item is not sought.
For the exchange of the same model, transportation and legal metrology verification charges will be collected separately and exchange with a different model the difference in the cost along with transport and legal metrology verification charges also is realized.